Your IT department when you have none. Your reinforcement when you have one.
The situation differs from one organisation to another. Without a structured IT department, projects follow one another without governance, support rests on one or two people and security is handled case by case.
With an IT department in place, a rare skill is often missing at the right time: cybersecurity, AI, Microsoft 365, steering a sensitive project. Hiring an IT director and a team is not always possible, nor necessary. What you need is the right skill at the right time, with a manager who keeps the overall view.
Outsourced: we act as your IT department. In support: we reinforce your teams with cybersecurity, AI and Microsoft 365 experts. In both cases, for a defined period, in whole or in part according to your needs.
Start with an audit of your information system, then choose the monthly package that matches your needs. Each package is adjustable in days per month and can evolve.
An honest assessment of where things stand, with an action plan.
Steering and support, by the month.
A complete IT team, deployed in your organisation.
| IT systems audit | Essential IT Department | Integrated IT Department | |
|---|---|---|---|
| Inventory (workstations, servers, applications, licences, contracts) | ✔ | ✔ kept up to date | ✔ kept up to date |
| Technical risks and compliance gaps | ✔ | Monitored | Monitored |
| Steering by a senior manager (governance, roadmap, budget) | Presentation of findings | ✔ every month | ✔ every month |
| User support and incident management | — | ✔ | ✔ |
| Application maintenance and enhancements | — | Optional | ✔ |
| Project management and tracking of deliverables | — | Optional | ✔ |
| Cyber operations (risk analysis, policies, part-time CISO) | — | Optional | ✔ |
| Change management and training | — | Optional | ✔ |
Our team provides technical assistance in line with ITIL frameworks: incident, request and change management, with clear tracking.
Hands-on experience over the long term: a high volume of tickets handled for one client, with continuous follow-up.
An SLA agreed with you and reviewed every month. Satisfaction is measured by a survey after every ticket is resolved, and it exceeds 90%.
The IT systems audit gives the real state of play, the risks and the priorities.
We take on steering and support, then add the building blocks you need.
A monthly report, a regular review with your management and a controlled budget.
A single point of contact, experts spread across several disciplines and proactive management, to make the right decisions at the right time. We complement your internal team where there is one, and we manage the transition if you hire an IT director.
Outsourced: you have no structured IT department and we fill that role. Reinforcement: you already have an IT department and we support it on topics where it lacks capacity or expertise, such as cybersecurity, AI or Microsoft 365. The two can be combined and can evolve over time.
Yes. The package is built from one day per month per building block. A small organisation often starts with steering and support, then adds cybersecurity or application maintenance.
We manage the transition: documentation, handover and, if you wish, occasional support on cybersecurity or projects.
A support contract responds to incidents. Here, a senior manager steers the roadmap, the budget and the risks every month, and support is one building block among others.